I'm usually so worried about ordering things like this online as I've been let down in the past from other sellers - however every single part of ordering from RHR pets was a dream. The site navigation and ordering process - simple and quick. The delivery - incredibly fast and efficient with top notch communication the whole time. The product - well, let's just say ill never go to anyone else for buying cat trees and accessories! Yes, the products are a bit more expensive than usual but you're getting a superior quality product that lasts literal years. Well worth the investment and most importantly - my cats absolutely love it.